PMP Exam 2021 CONTENT OUTLINE

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Domain I

People 42%

Task 1

Manage conflict

·         Interpret the source and stage of the conflict

·         Analyze the context for the conflict

·         Evaluate/recommend/reconcile the appropriate conflict resolution solution

Task 2

Lead a team

·         Set a clear vision and mission

·         Support diversity and inclusion (e.g., behavior types, thought process)

·         Value servant leadership (e.g., relate the tenets of servant leadership to the team)

·         Determine an appropriate leadership style (e.g., directive, collaborative)

·         Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system)

·         Analyze team members and stakeholders’ influence

·         Distinguish various options to lead various team members and stakeholders

Task 3

Support team performance

·           Appraise team member performance against key performance indicators

·           Support and recognize team member growth and developments

·           Determine approppriate feedback approach

·           Verify performance improvements

Task 4

Empower team members and stakeholders

·         Organize around team strengths

·         Support team task accountability

·         Evaluate demonstration of task accountability

·         Determine and bestow level(s) of decision-making authority

Task 5

Ensure team members/stakeholders are adequately trained

·         Determine required competencies and elements of training

·         Determine training options based on training needs

·         Allocate resources for training

·         Measure training outcomes

Task 6

Build a team

·         Appraise stakeholder skills

·         Deduce project resource requirements

·         Continuously assess and refresh team skills to meet project needs

·         Maintain team and knowledge transfer

Task 7

Address and remove impediments, obstacles, and blockers for the team

·         Determine critical impediments, obstacles, and blockers for the team

·         Prioritize critical impediments, obstacles, and blockers for the team

·         Use network to implement solutions to remove impediments, obstacles, and blockers for the team

·         Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed

Task 8

Negotiate project agreements

·         Analyze the bounds of the negotiations for agreement

·         Assess priorities and determine ultimate objective(s)

·         Verify objective(s) of the project agreement is met

·         Participate in agreement negotiations

·         Determine a negotiation strategy

Task 9

Collaborate with stakeholders

·         Evaluate engagement needs for stakeholders

·         Optimize alignment between stakeholder needs, expectations, and project objectives

·         Build trust and influence stakeholders to accomplish project objectives

Task 10

Build shared understanding

·         Break down situation to identify the root cause of a misunderstanding

·         Survey all necessary parties to reach consensus

·         Support outcome of parties' agreement

·         Investigate potential misunderstandings

Task 11

Engage and support virtual teams

·         Examine virtual team member needs (e.g., environment, geography, culture, global, etc.)

·         Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement

·         Implement options for virtual team member engagement

·         Continually evaluate effectiveness of virtual team member engagement

Task 12

Define team ground rules

·         Communicate organizational principles with team and external stakeholders

·         Establish an environment that fosters adherence to the ground rules

·         Manage and rectify ground rule violations

Task 13

Mentor relevant stakeholders

·         Allocate the time to mentoring

·         Recognize and act on mentoring opportunities

Task 14

Promote team performance through the application of emotional intelligence

·         Assess behavior through the use of personality indicators

·         Analyze personality indicators and adjust to the emotional needs of key project stakeholders

Domain II

Process 50%

Task 1

Execute project with the urgen

·         Determine communication methods, channels, frequency, and level of detail for all stakeholders

cy required to deliver business value

·         Assess opportunities to deliver value incrementally

·         Examine the business value throughout the project

·         Support the team to subdivide project tasks as necessary to find the minimum viable product

Task 2

Manage communications

·         Analyze communication needs of all stakeholders

·         Communicate project information and updates effectively

·         Confirm communication is understood and feedback is received

Task 3

Assess and manage risks

·         Determine risk management options

·         Iteratively assess and prioritize risks

Task 4

Engage stakeholders

·         Analyze stakeholders (e.g., power interest grid, influence, impact)

·         Categorize stakeholders

·         Engage stakeholders by category

·         Estimate budgetary needs based on the scope of the project and lessons learned from past projects

·         Develop, execute, and validate a strategy for stakeholder engagement

Task 5

Plan and manage budget and resources

·         Anticipate future budget challenges

·         Monitor budget variations and work with governance process to adjust as necessary

·         Plan and manage resources

Task 6

Plan and manage schedule

·         Estimate project tasks (milestones, dependencies, story points)

·         Utilize benchmarks and historical data

·         Prepare schedule based on methodology

·         Measure ongoing progress based on methodology

·         Modify schedule, as needed, based on methodology

·         Coordinate with other projects and other operations

Task 7

Plan and manage quality of products/deliverables

·         Determine quality standard required for project deliverables

·         Recommend options for improvement based on quality gaps

·         Continually survey project deliverable quality

Task 8

Plan and manage scope

·         Determine and prioritize requirements

·         Break down scope (e.g., WBS, backlog)

·         Monitor and validate scope

Task 9

Integrate project planning activities

·         Consolidate the project/phase plans

·         Assess consolidated project plans for dependencies, gaps, and continued business value

·         Analyze the data collected

·         Collect and analyze data to make informed project decisions

·         Determine critical information requirements

Task 10

Manage project changes

·         Anticipate and embrace the need for change (e.g., follow change management practices)

·         Determine strategy to handle change

·         Execute change management strategy according to the methodology

·         Determine a change response to move the project forward

Task 11

Plan and manage procurement

·         Define resource requirements and needs

·         Communicate resource requirements

·         Manage suppliers/contracts

·         Plan and manage procurement strategy

·         Develop a delivery solution

Task 12

Manage project artifacts

·         Determine the requirements (what, when, where, who, etc.) for managing the project artifacts

·         Validate that the project information is kept up to date (i.e., version control) and accessible to all stakeholders

·         Continually assess the effectiveness of the management of the project artifacts

Task 13

Determine appropriate project methodology/methods and practices

·         Assess project needs, complexity, and magnitude

·         Recommend project execution strategy (e.g., contracting, finance)

·         Recommend a project methodology/approach (i.e., predictive, agile, hybrid)

·         Use iterative, incremental practices throughout the project life cycle (e.g., lessons learned, stakeholder engagement, risk)

Task 14

Establish project governance structure

·         Determine appropriate governance for a project (e.g., replicate organizational governance)

·         Define escalation paths and thresholds

Task 15

Manage project issues

·         Recognize when a risk becomes an issue

·         Attack the issue with the optimal action to achieve project success

·         Collaborate with relevant stakeholders on the approach to resolve the issues

Task 16

Ensure knowledge transfer for project continuity

·         Discuss project responsibilities within team

·         Outline expectations for working environment

·         Confirm approach for knowledge transfers

Task 17

Plan and manage project/phase closure or transitions

·         Determine criteria to successfully close the project or phase

·         Validate readiness for transition (e.g., to operations team or next phase)

·         Conclude activities to close out project or phase (e.g., final lessons learned, retrospective, procurement, financials, resources)

Domain III

Business Environment 8%

Task 1

Plan and manage project compliance

·         Confirm project compliance requirements (e.g., security, health and safety, regulatory compliance)

·         Classify compliance categories

·         Determine potential threats to compliance

·         Use methods to support compliance

·         Analyze the consequences of noncompliance

·         Determine necessary approach and action to address compliance needs (e.g., risk, legal)

·         Measure the extent to which the project is in compliance

Task 2

Evaluate and deliver project benefits and value

·         Investigate that benefits are identified

·         Document agreement on ownership for ongoing benefit realization

·         Verify measurement system is in place to track benefits

·         Evaluate delivery options to demonstrate value

·         Appraise stakeholders of value gain progress

Task 3

Evaluate and address external business environment changes for impact on scope

·         Survey changes to external business environment (e.g., regulations, technology, geopolitical, market)

·         Assess and prioritize impact on project scope/backlog based on changes in external business environment

·         Recommend options for scope/backlog changes (e.g., schedule, cost changes)

·         Continually review external business environment for impacts on project scope/backlog

Task 4

Support organizational change

·         Assess organizational culture

·         Evaluate impact of organizational change to project and determine required actions

·         Evaluate impact of the project to the organization and determine required actions